| 1 |
Q: When can I expect to receive a quotation after I send my inquiry? |
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A: Our sales team typically responds with a quotation within 4 hours of receiving your inquiry. |
| 2 |
Q: Is it possible for me to customize the logo, packaging, or use a private label? |
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A: Absolutely! If you need a custom logo or packaging, just reach out to us for the specifics. |
| 3 |
Q: Can you help bring my ideas or drawings to life through design? |
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A: Yes, we've got experienced designers on board and our own molding factory. Based on your requirements, we can handle the design or mold opening at a competitive price. |
| 4 |
Q: Do you accept small orders to test the market?
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A: Yes, we do accept small orders so you can test the market demand. |
| 5 |
Q: Can I get samples to check the quality before placing a large order? |
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A: Sure, we're happy to send you a sample within 7 days. Some samples are even free of charge. |
| 6 |
Q: What shipping options do you offer for samples and large orders? |
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A: For sample orders, we can ship via FedEx, DHL, or THT express. When it comes to large quantity goods, we ship by ocean freight as per the client's requirements. |
| 7 |
Q: How long will it take to ship the goods? Do you have stock available for this item? |
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A: If the product is in stock, we can get it to you in 5-10 days. The regular lead time for mass production is 20-45 days, depending on the order quantity. We do keep some stock for standard items, but the quantity can vary. Feel free to contact us for the most up-to-date info. |
| 8 |
Q: What kind of after-sales service do you provide? |
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A: We conduct a 100% inspection during production and before packaging. If there are any issues with functionality or quality, we're happy to provide a replacement in your next order. |
| 9 |
Q: Are you a factory or a trading company? |
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A: We're a business that combines manufacturing and trading. This doesn't mean we can't offer you more cost-effective prices. Instead, we aim to provide better services to our customers by exploring the market with talents who understand trading better. |
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